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Q：Is it convenient for opening a live account?
A: yes, it’s very convenient. Anywhere only if network is available to you to fill in the online application form and then print ,confirm and sign it. After this, please send the original copy of the application, the identification document and other demanded materials to us to complete the application. We will examine and verify all the submitted documents. To those whose application is accepted, TOKIN will send them login ID and account No., password and service pin respectively in two emails. Then the opening live account is completed.
Q：What fee should be charged for opening a live account?
A: No fee is charged.
Q：Can a person hold many live accounts in his name in TOKIN ?
A: Sorry. A person can hold a TokinAuton and Option account.
Q：Should the margin deposit be US dollar ?
A: For inland Chinese clients, TOKIN only provide with USD account.
Q：Can the corporate client open a live account ?
A: Of course. But the submitted materials will differ from those of individual client.
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Q：Can the client deposit funds by credit card ?
A: Sorry, currently TOKIN only accept the margin deposit by telegraphic transfer.
Q：How many days it will take for depositing funds ?
A: We will complete the funds depositing as soon as the funds are confirmed receiving. But about the days it will take from the remitting bank to collecting bank, please contact your remitting bank.
Q：Should the client submit a written application for withdrawing funds ?
A: There is no need of it for TokinAuton clients. The client can submit the application from the trading platform by the button of “withdraw margin” or directly call our service department to have the specialist submit the application.
Q：Where will the margin withdrawal be remitted, as bank account No. is not needed when the application is submitted ?
A: TOKIN will remit the margin withdrawal to the registered bank account No. of the account holder. If the information of bank account No. has been changed, please amend your registered information first before submitting a margin withdrawal.
Q：I have been waiting for my margin withdrawal for 2 days but haven’t received it yet. What’s wrong?
A: The procedure will be completed the next day after the application has been submitted and will also be postponed because of the holiday. In addition, since it is a remittance from abroad, it usually takes 5 to 7 days to receive the remittance. Now, your situation is normal, please wait for another while.
Q：How about the commission of depositing and withdrawing margin?
A: Since the commission of depositing and withdrawing margin will vary from the sum, please contact our customer service department for details.
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Q：Which should be used to login to the TokinAuton trading platform, login ID, account No., password or service pin?
A: Please input the login ID, password and choose a proper trading channel correspondingly in the login interface to log on to the trading platform. Account No. and service pin are not used during the login. Service pin is used in telephone inquiry about the account details or in telephone trading. Please keep safe both of password and service pin.
Q：Should both password and service pin be changed during the first login of TokinAuton?
A: Yes, Since it is for your sake of funds security, the trading system will enforce you to change your password and service pin during the first login. If not, you cannot use the trading platform. Please keep safe for your new password and service pin.
Q：Is trading by telephone available?
A: Only for TokinAuton clients and it will charge telephone commission in addition. So, it is suggested to trading online under normal situation.
Q：Will slippage happen in your trading platform?
A: Maybe sometimes.
Q：What types of orders you have got?
A: TOKIN provides market order, limit order, Stop-loss order, OCO order and If Done order.
Q：How about the quotes?
A: TOKIN’s counterparty provides the clients with two-way quotes on the basis of the real-time price from inter-dealer market.
Q：Can the floating profit/loss be viewed immediately? Can historical trading log be viewed?
A: In TokinAuton, after clicking “Trades” from “View” on the top the trading platform, the outstanding positions and their floating profit or loss can be viewed. Click “History” from “View”, and all the transactions of the account can be viewed.
Q：Can hold the positions of same product with same lot(s) but in different trading directions at a time?
A: Yes, hedging is allowed. But since it is a transaction lack of economic rationality that the client should bear the cost of double spread and commission etc., it is not suggested.
Q：How to set a limit order?
A: In TokinAuton, after clicking “Quote” from “View” on the top the trading platform,Choose the product and change the "Order type" to Limit Order, you can set a limit order. If you want to set a limit settle for a position, you also can right click the position in "Trades".
Q：What does Daily, GTF or GTC mean in limit order setting?
A: They are three types of limit order. Daily means the limit order has always been effective until the market of this trading day closes. GTF, abbreviation for Good Till Friday, means the limit order has always been effective until the market closes on Friday or any trading day before a holiday. GTC, abbreviation for Good Till Canceled, means the limit order will be forever effective unless you cancel the order or the product has been expired.
Q：Can historical trading log be printed?
A: Yes, in TokinAuton, after clicking “Account Summary” from “View” on the top the trading platform, you will see two buttons of “Show Statement”. Please click each of them to view the log on one trading day or during a period and can see a button of “Print” on the top right of the popup window.
Q：Can password and service pin be changed in TokinAuton?
A: Yes, after logging to the trading platform, please click “Change Password” or “Change Service Pin”.
Q：What should I do when the TokinAuton account has been locked after 6 successive input of wrong password ?
A: You should apply for resetting the password and service pin, if not, you cannot login to the trading platform. Please refer to the way of application [here].
Q：What should I do when the login ID, password or service pin of TokinAuton account is lost?
A: You should apply for resending the login ID, or resetting the password or service pin, if not, you cannot login to the trading platform. Please refer to the way of application [here].
Q：How to change the registered personal information?
A: Please print “Application for Account Information Amendment” and fill in it, then mail, fax or Email it to us. When you want to change the registered name or seal, the identification document is needed in addition and should post it to TOKIN. The form of “Application for Account Information Amendment” is available [ here ].
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 Operation Method |
Q.How to use the new TokinAuton platform, whether the need for a new account?
A.Trade Square customers and Option customers can use the original user code and password to log in, without the need to open a new account. |
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Q.Does TokinAuton supports automatic transactions?
A.Algo Trade support the user's own programming script and run the function of automatic transactions, the use of Trade Algo manual can refer to the following links to view.
http://www.tokincfd.com/en/pdf/Algo_Trade_v1.0.pdf |
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Q.【Manual】Is there a manual for TokinAuton trading platform?
A.Yes. Please click the link below to view the manual.
http://www.tokincfd.com/en/pdf/PRI_Auton_User_Manual_v1.0.pdf |
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Demo Account |
Q.【Demo Account】Is demo account available for TokinAuton ?
A.Yes. Please click the link below to open a demo account.
http://tkdemo.ifxbroker.com/demo/tokinpridemoapplication.aspx |
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Login ID・Password |
Q.【Password】What should I do if the password of the TokinAuton is forgotten?
A. Please apply for resetting the password. Three ways are available as follows.
a. Submit application from TOKIN's website(Please click here), then new password will be sent to your
mailbox.
b. Or please print “Application for Resetting Password and Resending Login ID” and fill in it, then fax it to us
or send it attached by Email to account@tokincfd.com.
c. Or please print “Application for Resetting Password, Service Pin and Resending Login ID” and fill in it,
then fax it to us or send it attached by Email to account@tokincfd.com. |
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Deposit/Withdraw Funds |
Q.【Deposit/Withdraw Funds】 How to Deposit or Withdraw Funds？
A.Please refer to the link below. http://www.tokincfd.com/en/depositfunds.htm
Note： Client will undertake all bank commissions for PRI deposit funds. |
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PRI Investment Amoun |
Q.what’s the minimum and the maximum investment amount
A.For mainland account , the minimum amount is 1000 USD. The maximum amount for a single investment is 99,000 USD. The maximum amount for a single client can hold is 9,999,000 USD。
A.For Taiwan account, the minimum amount is 10000 USD. The maximum amount for a single investment is 990,000 USD. The maximum amount for a single client can hold is 99,990,000 USD。 |
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PRI Profit |
Q.How to gain profit?
A.If the price didn’t touch the upper or lower of the range in the specific interval, the investor will gain the promised return. If the price across the upper or lower of the range, the investor will not gain the promised return. |
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PRI Loss |
Q.Will client loss capital？
A.If the price across the upper or lower of the range, the investor will not gain the promised return. Client will not lose any captial（beside commission and service fee）。 |
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Trading Environment & System |
Q.【Mobile Phone】Is smart phone available for trading?
A.Yes, TokinAuton support Iphone, Ipad and Andorid phone.
Q.【Operational Environment】What’s the operating system running TokinAuton?
A.Operating system as follows.
Windows Vista SP2 or above
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